Ransomware Response
Containment, a fact-based pay-or-restore decision, and recovery, for a ransomware incident happening right now.
Who this is for: Businesses actively dealing with a ransomware attack right now, or wanting a dedicated response plan in place before one happens.
The Problem
Ransomware moves fast, encryption in progress, an attacker possibly still inside, and every option (pay, restore, rebuild) needs evaluating correctly within hours, not days.
Our Solution
We contain the spread immediately, investigate how it got in and how far it went, assess whether backups are actually viable, and guide the pay-or-restore decision with facts instead of panic.
What's included
- Immediate containment
- Encryption and initial-access investigation
- Malware analysis
- Lateral-movement analysis
- Backup viability assessment
- Recovery planning
- Ransom negotiation guidance
- Post-ransomware hardening
See our case studies on recovering a business after a ransomware attack that started with a phishing click and recovering from a publicly exposed RDP server that was wiped for what this process looks like in practice.
The decision of whether to pay is a business and legal one as much as a technical one, our write-up on ransomware negotiation covers the trade-offs; our role is making sure that decision is made with accurate information about what’s actually recoverable.
Benefits
- Spread stopped before it reaches more systems
- A fact-based pay-or-restore decision, not a panic decision
- Hardening afterward so the same entry point can’t be used twice
Our Process
Contain
Stop the spread immediately.
Investigate
Determine initial access and how far it went.
Assess Recovery Options
Check backup viability before deciding anything.
Recover
Restore from clean backups or rebuild as needed.
Harden
Close the entry point so it can’t happen the same way again.
Proven results: See a full case study recovering a business after ransomware that started with one phishing click. See the write-up →
Frequently asked questions
Should we pay the ransom?
That depends on factors specific to your situation, backup viability, legal exposure, and whether the attacker is a sanctioned entity among them. See our write-up on the decision; we help make sure it’s made with accurate facts.
Can you help right now, during an active attack?
Yes, our incident response line is monitored 24/7 specifically for this.
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Not sure if this is the right fit?
Tell us what's worrying you. We'll tell you what actually needs fixing first.