Incident Response
24/7 breach containment, forensic timeline, and recovery when every minute counts.
Who this is for: Anyone currently dealing with, or wanting a plan for, ransomware, a breach, a compromised account, or a website that’s been hacked.
The Problem
Something is actively wrong right now, and every hour of delay means more lateral spread, more damage, and more decisions made with bad information.
Our Solution
We contain first, investigate second, eradicate third, recover fourth, in that order, with a 24/7 team that doesn’t wait for business hours.
What's included
- Immediate containment to stop lateral spread
- Forensic timeline: how they got in, what they touched, what they took
- Malware, backdoor, and rogue-account removal
- Coordinated recovery with verified, clean backups
- A post-incident report you can hand to insurers, regulators, or your board
- Post-incident hardening so the same entry point can’t be used again
When something’s actively wrong, a ransomware note, a defaced site, logins that aren’t yours, the first hour matters more than the next month of cleanup. Our incident response team is reachable around the clock, not just during business hours.
We work the incident in the order that actually reduces damage: contain first, investigate second, eradicate third, recover fourth. You get a plain-language timeline of what happened, not just a stack of log exports.
Benefits
- Damage contained before it spreads further
- A forensic timeline you can hand to insurers, regulators, or your board
- Recovery from verified, clean backups, not a guess
- The actual entry point closed, not just the visible symptom
Our Process
Contain
Cut off the attacker’s access immediately, before anything else.
Investigate
Build a forensic timeline: how they got in, what they touched, what they took.
Eradicate
Remove malware, backdoors, and rogue accounts, every access path, not just the obvious one.
Recover
Restore from verified, clean backups with a documented, rehearsed process.
Harden
Close the actual entry point so this doesn’t happen again the same way.
Proven results: See real incident response engagements, from an exposed RDP wipe to a ransomware recovery after a phishing click. See the write-up →
Frequently asked questions
What’s the fastest way to reach you during an active incident?
Call us directly, our incident response line is monitored 24/7. Don’t wait on a contact-form reply during an active breach.
Do you work with our cyber insurance provider?
Yes, we regularly coordinate directly with insurers and can produce the documentation most policies require for a claim.
Do you handle ransomware negotiations?
We can advise on the decision and the trade-offs involved, see our write-up on when negotiation is and isn’t worth considering, but our focus is containment, investigation, and recovery.
What kinds of incidents do you respond to?
Ransomware, business email compromise, account takeovers, data breaches, network intrusions, and website or WordPress compromises are the most common. If something looks actively wrong, call us rather than trying to categorize it first.
Especially relevant for
Related services
Digital Forensics
Reconstructing exactly what happened, with evidence handling that holds up for insurers, regulators, and legal proceedings.
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Investigating a compromised mailbox, removing malicious access, and helping recover from any resulting fraud attempt.
Not sure if this is the right fit?
Tell us what's worrying you. We'll tell you what actually needs fixing first.