IT Helpdesk
Responsive day-to-day support with defined response-time SLAs, not an open-ended ticket queue.
What's included
- Defined, written response-time SLAs by priority
- Endpoint and user support for day-to-day issues
- Onboarding/offboarding account provisioning, done securely
- Direct escalation path into our security team when an issue looks security-related
- Asset and license tracking
IT support and security are usually sold as separate things, which is exactly how a phishing email reported to a general helpdesk sits in a queue for two days. Our helpdesk has a direct line into the security team, so day-to-day support and incident response aren’t two different vendors.
Get a free assessmentRelated services
Threat Detection
Identifying, analyzing, and mitigating potential threats to your systems and data before they become incidents.
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Protecting your network infrastructure from unauthorized access and potential breaches.
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Getting remote access to your systems right — reachable when you need it, closed to everyone else.
Not sure if this is the right fit?
Tell us what's worrying you. We'll tell you what actually needs fixing first.