Maintenance & Support
Scheduled patching, backup verification, and certificate tracking, so small issues never become downtime.
Who this is for: Businesses that want the boring-but-critical upkeep actually done on a schedule, patching, certificates, backups, instead of discovered after it fails.
The Problem
The incidents we get called for most often weren’t sophisticated attacks, they were an expired certificate, an unpatched server, or a domain that lapsed.
Our Solution
Maintenance is unglamorous, and it’s also most of what actually prevents downtime, so we run it on a schedule instead of leaving it to be noticed after it fails.
What's included
- Scheduled OS and application patching
- Backup verification on a recurring schedule
- SSL certificate expiry tracking and renewal
- Domain and DNS health checks
- Proactive alerts before something becomes downtime
The incidents we get called for most often weren’t sophisticated attacks, they were an expired certificate, an unpatched server, or a domain that lapsed. Maintenance is unglamorous, and it’s also most of what actually prevents downtime.
Benefits
- Fewer surprise outages from preventable causes
- Certificates and domains that never lapse silently
- Patching that stays current without manual tracking
Our Process
Inventory
Catalog everything that needs ongoing maintenance.
Schedule
Set recurring checks instead of ad hoc attention.
Patch & Verify
Apply updates and confirm they took.
Alert
Flag issues before they become downtime.
Report
Monthly summary of what was maintained and what needs attention.
Proven results: See why a scheduled process matters more than any single patch cycle. See the write-up →
Frequently asked questions
What happens if a certificate or domain is about to expire?
You get a proactive alert well before it lapses, along with handling the renewal directly where we manage the relevant account.
Is this bundled with Managed Security Services?
It can be, some clients take this as a standalone IT maintenance service, others fold it into a broader Managed Security or Managed IT engagement.
Related services
IT Helpdesk
Responsive day-to-day support with defined response-time SLAs, not an open-ended ticket queue.
dnsServer Installation
Planning, provisioning, and deployment, hardened at setup instead of retrofitted after the fact.
devicesManaged IT Services
Your full IT operation, helpdesk, servers, maintenance, run as one managed service instead of three disconnected line items.
Not sure if this is the right fit?
Tell us what's worrying you. We'll tell you what actually needs fixing first.